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End User Documentation

A system succeeds, only when it is used and understood by the potential users with minimum of training and support.

This means capturing best practice and specialist knowledge, recording it clearly and communicating it to the relevant people in the most effective way.

We technical communicators, help our customers develop user documentation, the benefit of which is a project that is less likely to fail.

For example, a good installation guide increases user satisfaction and reduces support costs.

 
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